Tanzanian Sapphire Butterfly Necklace

At Jewelhalo, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the shipping methods, estimated delivery times, and other important details to ensure clarity and transparency for our customers.

Shipping Methods

We offer the following shipping options:

Standard Shipping:

• Delivery Time: 7-14 business days.
• Cost: Calculated at checkout based on the destination and order weight.

Express Shipping:

• Delivery Time: 5-10 business days.
• Cost: Higher than standard shipping, calculated at checkout.

Free Shipping:

• Available for orders over $99.
• Delivery Time: Follows the standard shipping timeframe.

Processing Time

• Orders are processed within 1-3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

International Shipping

• We ship to most countries worldwide.
• Delivery times may vary depending on the destination and customs clearance processes.
• Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Certain items may have shipping restrictions due to size, weight, or import regulations.

Tracking Your Order

• Once your order is shipped, a tracking number will be provided via email.
• You can use the tracking number to monitor your shipment's progress on the courier’s website.

Delays and Issues

While we aim to deliver orders within the estimated timeframes, delays may occur due to:

• Weather conditions.
• Customs processing for international orders.
• Other unforeseen circumstances.

If your order is delayed beyond the estimated timeframe, please contact us at support@jewelhalo.com for assistance.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out to us:

Email: support@jewelhalo.com

Thank you for choosing Jewelhalo. We appreciate your business and are committed to ensuring a smooth delivery experience!

At Jewelhalo, we value your satisfaction and aim to provide the best experience with our products. If you're not completely satisfied with your purchase, our return and refund policy ensures a smooth and hassle-free process.

Order Cancellation

Cancellation Policy:

Orders can be canceled within 12 Hours from the time of placing the order.

If the cancellation request is made before the order is shipped, and within the allowed cancellation period, the order will be fully canceled, and a refund will be issued.

Order Processing Time:

We aim to process orders within 3 business days of receiving them. Once processed and shipped, the order can no longer be canceled.

How to Cancel:

To cancel an order, please contact us at support@jewelhalo.com with your order details.

Cancellation requests made after the allowed period or after the order has been shipped cannot be accommodated.

Returns

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• The item must be unused, in the same condition as received, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

• Custom-made or personalized items.
• Earrings or other jewelry that have been worn, due to hygiene reasons.
• Gift cards.
• Items marked as “final sale” or “non-returnable.”

Refunds

Process:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, the refund will be processed and automatically applied to your original payment method within 7-10 business days.

Partial Refunds:

Partial refunds may be granted for:

• Items not in their original condition.
• Items damaged or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@jewelhalo.com with your order details and reason for the request.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect item).

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exceptions

If your item arrived damaged or you received the wrong product, please contact us within 7 days of receipt with a photo and description of the issue. We will provide further instructions and resolve the issue promptly.

Contact Us

If you have any questions about this policy or need assistance with a return, refund, or exchange, please reach out to us at:

Email: support@jewelhalo.com

Warehouse adress: 114 Melrich Road, STE E, Cranbury, NJ 08512 USA, 3476549702, Jewelhalo

We are committed to making your shopping experience enjoyable and hassle-free. Thank you for choosing Jewelhalo!